COVID-19 statement

At Baxi we are doing whatever we can to continue to provide the very highest level of customer care and support that we can during this difficult period. Our highest priority is the safety of all our valued customers and colleagues. We recognise the increased uncertainty that coronavirus is causing, and we also know that the heating industry has an important role to play; people still need heating and hot water.
Our thoughts are with everyone who has been affected by the Coronavirus outbreak.  These are tough, unprecedented times, and the information and guidelines we get from government are changing daily.  We are following these guidelines and recommendations closely, as well as implementing our own practices and procedures to reduce risk.
If your boiler is under warranty, we will offer flexibility around servicing timescales during this time so that if your boiler's service is delayed, your warranty remains valid.

Our engineers will take extra precautions during their visit, including keeping a safe distance from occupants, using gloves and antibacterial wipes.
If you are an installer:
We will do all we can to support you and your business during this difficult time.
Your local sales representative is only a phone call away or send us an email to and we will call you back.

Training – Our training centre will be closed until further notice.

A supply of boilers and Baxi Genuine Parts should be available from your local merchants.

Production and supply – at present it is business as usual for us, and merchants hold a good stock of our boilers.

If you are a Merchant:
Production and supply – at present it is business as usual for us, so if have any enquiries or orders please send them through to
We would like to thank our customers for their loyalty and also a huge ‘thank you’ to our colleagues who are endeavouring to maintain ‘business as usual’ at this difficult time – even if it is a different kind of ‘usual’!”