Frequently asked questions
Where can I get information about your products?
I need some technical help!
Our technical department can provide help and advice just when you need it. Call us on 00353(0)14590870
How can I arrange for a service engineer to visit?
In addition to our own engineers, we have appointed a network of trained service agents throughout Ireland. Contact us to arrange a visit.
Where can I get training on your products?
We have state of the art training facilities at our head office in Dublin. Our expert trainers are all former heating engineers and understand our products inside out. They will tailor courses to suit your requirements, and you will spend most of your time 'hands on' learning how to install, service and maintain the products. Please complete this form to enquire about booking a training course.
Where can I find part numbers for spares?
We have thousands of parts and spares available for our current range of products and for our discontinued products. You can search by part name, brand or Gas Council number here:
RGII The Register of Gas Installers of Ireland (RGII) - RGII was appointed by the Commission for Energy Regulation as the Gas Safety Supervisory Body (GSSB). RGII is responsible for registering gas installers and regulating their activities with respect to safety
Bord Gáis/Ervia Bord Gáis Éireann was renamed Ervia in 2014. Ervia delivers water and gas infrastructure and services for Ireland. It provides modern utility services to support economic development
Calor Calor is one of Ireland's leading suppliers of liquefied petroleum gas (LPG) off the national gas grid
Flogas Flogas has a network of independent bottled gas distributors and dealers
SEAI Sustainable Energy Authority of Ireland (SEAI) SEAI is Ireland's national energy authority, offering energy efficiency
SNIPEF Scottish & Nothern Ireland Plumbing Employers Federation (SNIPEF) SNIPEF is the trade association for plumbing and heating businesses based in Scotland and Northern Ireland. It has over 750 member firms employing over 3500 plumbers and 700 plumbing apprentices advice to reduce energy use in Ireland
Oil Firing Technical Association (OFTEC) OFTEC represents the oil heating and cooking industry in the UK and the Republic of Ireland
The Chartered Institution of Building Services Engineers (CIBSE) - CIBSE, Republic of Ireland, is a region of CIBSE. CIBSE has 18,000 members worldwide and is a professional body that provides members and the public with first class information and education about building services engineering