FAQs

Yes, you can replace your existing gas boiler but you don’t have to do this before 2025. Find out more at Baxi's FAQ section...

The existing central heating schedules should have been migrated over from your old uSense app. If you need to change them, follow the instructions here...

Want to set the temperature for hot water? Here are the instructions. Remember to set between 50-60 degrees Celsius for a combi boiler. Find out more here.

All the information on your old uSense app should be migrated automatically on My Baxi app. Simply follow the steps or watch our video to complete setup.

For you and your family's safety, it is advisable to fit a carbon monoxide alarm in each room in your home that has a gas appliance or solid fuel heating.

Sludge or magnetite if left to build up, can damage the boiler and the heating system. Find out everything you need to know about Sludge here...

Find out everything you need to know about the magnetic boiler filter, how they function, why should the filter be fitted, and how to look after them.

Ask your installer to clean your filter while carrying out your annual boiler service. Read more to find out why this is important...

Combi Boilers are the most popular type of Boiler sold in the UK. Find out how they work, their benefits, and if they are suitable for your home.

It depends on if you have a hot water storage cylinder (usually found in the airing cupboard) or combi boiler. Find out more...